Are you tired of being beaten down on price by demanding customers and fierce competition? Then stop it today! See why legendary customer service is the surest and most profitable way to achieve financial success. Find out what companies like Nordstrom, Lands’ End, Princess Cruise Line, the Ritz-Carlton Hotel, and Southwest Airlines have done to earn their reputations as legendary customer service providers. More importantly, discover how your company can do the same.
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This seminar is for people who are serious about delivering the absolute highest level of service to all of their clients. If you don’t think your business can benefit from this seminar, than you are suffering from the illusion of knowledge and you really need to attend.
Regardless of your industry, this seminar will give you the tools to treat your customers like gold. Banks, plumbers, medical practices, restaurants, insurance companies, hotels, fitness clubs, retail stores, and auto repair centers are constantly getting beaten up for poor service. Don’t let this happen to you.
Learn from the world’s leading service organizations, such as The Ritz Carlton, Nordstrom’s, Lands’ End, Disney, and Princess Cruise Lines, about the 40 ingredients that lead to legendary customer service. You will get feedback from the other attendees as to which 15 will most benefit your customers.
In Search of Legendary Customer Service Lesson Plan
Introduction and Dave's Intro Story
Our Goal, Defining Legendary Customer Service and Identifying our Legendary Companies
Ingredients 1-4
How to Receive Legendary Customer Service
Ingredients 5-10
Ingredients 11-15
Ingredients 16-19
Ingredients 20-28
Ingredients 29-34
Ingredients 35-38
Ingredients 39-40
Final Instructions and Conclusion with Credits
Get to Know Your Instructor for this Seminar
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